Shipping policy

Effective September 16, 2026

Where we ship

We currently ship to addresses in the United States only. We don't ship internationally yet. If you're outside the US and want OffShift, email support@tryoffshift.com and we'll let you know when that changes.

Cost

Free standard shipping on every order. No minimum, no code needed. This applies to one-time orders and every subscription shipment.

Processing time

Orders ship from a fulfilment facility in the United States within 2 business days of the order being placed. Business days are Monday to Friday, excluding US federal holidays. An order placed Friday evening is typically dispatched by Tuesday.

If you ordered multiple bottles, they ship together.

Delivery time

Once dispatched, most US orders arrive in 3â€“5 business days. Rural addresses, Alaska, and Hawaii can take longer. Orders are delivered by major US carriers; we can't choose the carrier for an individual order.

Delivery estimates are estimates. Weather, carrier volume around holidays, and address issues can add days. We're not able to guarantee a specific delivery date.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves the facility. You can also check status any time on our Track Order page. Tracking can take up to 24 hours to show its first scan.

Subscription shipments

Subscribe & Save orders are billed and shipped every 30 days from your first order. Each renewal follows the same processing and delivery times above. See Subscription Terms to change, skip, or cancel.

Starter Kit shipments (plans)

If your order includes the Night-Shift Starter Kit, it arrives as two separate packages:

Your bottles ship first, from our US fulfilment facility within 48 business hours, so you can start the routine right away.
The Starter Kit ships separately within 2 business days of your order and typically arrives a few days after the bottles.

You'll receive a tracking number for each package. Shipping is free on both. If your bottles have arrived and the kit hasn't shown up within 10 business days, email support@tryoffshift.com with your order number and we'll sort it out. The kit is included with your first plan order only; renewals ship bottles only. You keep the kit even if you cancel or claim the 60-Night Guarantee.

Wrong or incomplete address

Please double-check your address at checkout. If you spot a mistake, email support@tryoffshift.com immediately; if the order hasn't shipped, we'll fix it. If a package is returned to us because of an incorrect or undeliverable address, we'll reship it once at no cost after confirming the correct address with you. We can't be responsible for packages delivered to an incorrect address that you entered.

Lost, delayed, or damaged packages

No tracking movement for 10 business days after dispatch: email us. We'll open a carrier trace and either reship or refund you.
Marked delivered but not received: check with household members, neighbours, mailroom, and around your door; carriers sometimes scan early. If it hasn't turned up within 3 business days of the "delivered" scan, email us and we'll reship or refund.
Arrived damaged: email us within 14 days of delivery with a photo and we'll send a replacement.