Refund policy

Effective September 16, 2026

We'd rather refund you than keep money we didn't earn. Here is exactly how it works.

The 60-Night Shift Guarantee

Try OffShift for up to 60 nights from the day it's delivered. If your sleep isn't better, email us and we refund you.

60 nights, counted from delivery. The clock starts on the delivery date shown on your tracking, not the order date.
Full refund. We refund the full purchase price you paid for that order (every bottle in it, including bundles), to your original payment method.
Email is the whole process. Send a message to support@tryoffshift.com from the email address on your order, or reply to any order email. Include your order number if you have it handy; if you don't, we'll find it. No forms. No interrogation. No "tell us why."
Keep the bottle. Keep the e-book. Nothing to ship back. No return label. No photos of an empty bottle.
No conditions on how much you took. We suggest 2–3 weeks of consistent use with the Shift Sleep Protocol for a fair test, but that's advice, not a requirement for the refund.

What happens after you email

We reply within one business day to confirm.
We issue the refund to your original payment method within 2 business days of your email.
Your bank or card issuer posts it within 5–10 business days (that part is them, not us). If it hasn't shown up after 10 business days, email us and we'll send you the refund confirmation from our payment processor.

The fine print (there's not much)

One guarantee refund per customer. The 60-Night Shift Guarantee can be used once per person, household, and shipping address. After a guarantee refund, future orders are final sale unless they arrive damaged or wrong.
Subscriptions. The guarantee covers your first Subscribe & Save order. Renewal orders are not covered by the guarantee, but you can cancel your subscription at any time before the next billing date (see our Subscription Terms). If a renewal was charged after you cancelled through your account or by email, we'll refund that renewal in full.
Discounts and bundles. We refund what you actually paid. If you used a discount code, the refund is the discounted amount.
Gift orders. The guarantee belongs to the person who paid. The recipient can still email us; we'll refund the purchaser.
Timing. Emails received after the 60th night from delivery aren't covered by the guarantee, but write to us anyway and we'll see what we can do.
Abuse. We reserve the right to decline guarantee refunds where we see clear abuse (for example, multiple accounts or addresses used to claim more than one refund).

Damaged, wrong, or missing items

Separate from the guarantee, and it doesn't use up your one guarantee refund:

Arrived damaged or the wrong item? Email support@tryoffshift.com within 14 days of delivery with a quick photo of what you received. We'll ship a replacement at no cost or refund you, your choice.
Never arrived? See our Shipping Policy. If tracking shows it lost, we reship or refund.

Cancelling an order

Email us as soon as possible after ordering. If your order hasn't shipped yet, we'll cancel and refund it in full. If it has already shipped, we can't recall it, but the 60-Night Shift Guarantee applies from delivery, so you're still covered.