Contact
We're a small team and a lot of us keep odd hours too. Email is the fastest way to reach us, and a human reads every message.
Email: support@tryoffshift.com
Reply time: within one business day (usually faster).
What to include
- Order question or tracking: your order number (it's in your confirmation email) or the email you ordered with.
- 60-Night Shift Guarantee refund: just say "refund" and the email or order number. That's genuinely the whole process. No form, no return, no explanation needed. Details in our Refund Policy.
- Subscription changes: cancel, skip, or pause in your account, or email us and we'll do it for you.
- Damaged or wrong item: a photo of what arrived and your order number.
- Wholesale, press, or creator questions: support@tryoffshift.com.
Before you email
- Shipping: orders ship from the US within 2 business days; most arrive in 3–5 business days. Track your order.
- Product questions: our FAQ covers dosing, rotating shifts, melatonin, and what's in the bottle.
- Health questions: we can tell you what's in OffShift and how people use it, but we can't give medical advice. If you're pregnant, nursing, or on medication, please ask your doctor or pharmacist before starting any supplement.
Mailing address
OffShift
1065 Canadian Pl, Ste 201
Mississauga, ON L4W 0C2
Canada
We don't accept returns at this address; you never need to send anything back.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.